TITLE:  OPERATIONS ASSISTANT

REPORTS TO: Operations Manager

BASIC FUNCTION:

The Bank Operations Assistant will provide operational support in accordance with established method and procedures. This position requires attention to detail, patience, and a problem-solver mentality to resolve issues.

ESSENTIAL DUTIES:

• Back Office Operations including ACH and check processing; ATM replenishing and balancing; document imaging; account reconciliations; and processing EFT disputes.
• Resolves operational problems. Acts as a point of contact with other bank departments and branches regarding problems, research, assistance, etc.
• Develop knowledge of and ensure compliance through job function and responsibilities as relating to various federal regulations including Bank Secrecy/Anti-Money Laundering Act, Americans with Disabilities Act, Reg E, Right to Financial Privacy Act, Gramm-Leach-Bliley Act.
• Maintain an in-depth knowledge of e-banking and electronic payment systems.
• Proactively resolves issues relating to errors.
• Acquire sufficient knowledge of the Bank’s hardware and software systems.
• Assist with maintaining and updating operational procedures and policies to comply with regulations and policy.
• Analyze operational processes to identify opportunities for improvement and present recommendations to Operations Committee.
• May be required to coach, mentor, or cross-train others within the organization.
• General Customer Service & Support
• Assists with special projects, as needed.
• Provide back-up for all areas of front line operations ensuring coverage as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Significant relevant work experience
• Significant knowledge of industry processes, procedures and workflows.
• Ability to recognize, prioritize, and focus on critical issues
• Knowledge of computer systems and changing technology
• Communicate effectively, both orally and in writing.
• A commitment to learning, dedication to our clients, and excellent customer service skills.