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Home » Careers » Operations Manager Job Description

Operations Manager Job Description

TITLE:  OPERATIONS MANAGER

REPORTS TO: Executive Management

BASIC FUNCTION:

Responsible for coordination and management of the organization’s operations functions in accordance with established systems and procedures, as well as overseeing new initiatives.

ESSENTIAL DUTIES:

  • Leads the implementation of system changes to support new products, ensures system integrity and recommends program changes to more efficiently and effectively support services offered.
  • Resolves operational problems. Interface with other bank departments and branches regarding problems, research, assistance, etc.
  • Ensures timely response and resolution of customer issues.
  • Develops and maintains relationships with industry groups and organizations to keep abreast of changes in federal and state banking regulations and ensures that changes are implemented in a timely fashion.
  • Coordinates and works with Compliance Officer to administer department’s functions, ensuring compliance to the organization’s policy, legal and government rules and regulations by establishing, monitoring, and maintaining policies and procedures.
  • Responsible for providing necessary training to financial institution personnel on operational and support topics.
  • Works with various department personnel in determining priorities to ensure that processing and reporting needs are met and carried out on a proper and timely basis.
  • Assists management in considerations regarding new services and systems and expansion of existing systems and services as they relate to data processing needs.
  • Answer requests for assistance from branches with routine data entry procedures questions.
  • Monitors the processing of consumer account transactions, maintenance of account records and entry of account data into financial institution departments.
  • Review and recommend updates and changes to policies and procedures utilized in delivery of Customer Service.
  • Perform functions of maintenance and updates as needed to operating system.
  • Create and maintain various Standard Operations Procedure (S.O.P) manuals.
  • Ensures consistent implementation of operations procedures across all branches.
  • Prepare monthly statistical reports as requested by management.
  • Responsible for training, oversight & documentation as related to Operational procedures.
  • Coordinate and prepare for Operations related regulatory exam material.
  • Inform management and Board of Directors as to progress of recommendations and corrections as a result of regulatory exams.
  • Develop knowledge of and ensure compliance through job function and responsibilities relating to various federal regulations including Bank Secrecy/Anti-Money Laundering Act, Americans with Disabilities Act, Reg E, Right to Financial Privacy Act, Gramm-Leach-Bliley Act.
  • Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Significant relevant work experience
  • Significant knowledge of industry processes, procedures and workflows.
  • Analytical skills to determine areas in need of improvement and the ability to find creative solutions while consider all aspects, departments and individuals affected.
  • Ability to recognize and focus on critical issues
  • Ability to travel
  • Ability to operate a personal computer and relevant software
  • Superior knowledge of computer systems and changing technology
  • Strong communication skills with a demonstrated ability to create processes and procedures and to lead a project and communicate results as well as carry out new policies and procedures.

Our Locations

Fort Pierre

Main Office

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1204 Yellowstone Street
PO Box 790
Ft. Pierre, SD 57532

Toll Free: 1-877-200-0079
Phone: 605-223-2337
Fax: 605-223-2304

Presho

Branch

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211 Main Street
PO Box 190
Presho, SD 57568

Toll Free: 1-800-590-2265
Phone: 605-895-2595
Fax: 605-895-2228

Draper

Branch

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100 Main Street
PO Box 158
Draper, SD 57531

Toll Free: 1-800-593-2265
Phone: 605-669-2401
Fax: 605-669-2770

White River

Branch

View Bank Hours

425 N Main Street
PO Box 288
White River, SD 57579

Phone: 605-259-3500
Fax: 605-259-3503

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