Operations Manager Job Description
REPORTS TO: Executive Management
BASIC FUNCTION:
Responsible for coordination and management of the organization’s operations functions in accordance with established systems and procedures, as well as overseeing new initiatives.
ESSENTIAL DUTIES:
- Leads the implementation of system changes to support new products, ensures system integrity and recommends program changes to more efficiently and effectively support services offered.
- Resolves operational problems. Interface with other bank departments and branches regarding problems, research, assistance, etc.
- Ensures timely response and resolution of customer issues.
- Develops and maintains relationships with industry groups and organizations to keep abreast of changes in federal and state banking regulations and ensures that changes are implemented in a timely fashion.
- Coordinates and works with Compliance Officer to administer department’s functions, ensuring compliance to the organization’s policy, legal and government rules and regulations by establishing, monitoring, and maintaining policies and procedures.
- Responsible for providing necessary training to financial institution personnel on operational and support topics.
- Works with various department personnel in determining priorities to ensure that processing and reporting needs are met and carried out on a proper and timely basis.
- Assists management in considerations regarding new services and systems and expansion of existing systems and services as they relate to data processing needs.
- Answer requests for assistance from branches with routine data entry procedures questions.
- Monitors the processing of consumer account transactions, maintenance of account records and entry of account data into financial institution departments.
- Review and recommend updates and changes to policies and procedures utilized in delivery of Customer Service.
- Perform functions of maintenance and updates as needed to operating system.
- Create and maintain various Standard Operations Procedure (S.O.P) manuals.
- Ensures consistent implementation of operations procedures across all branches.
- Prepare monthly statistical reports as requested by management.
- Responsible for training, oversight & documentation as related to Operational procedures.
- Coordinate and prepare for Operations related regulatory exam material.
- Inform management and Board of Directors as to progress of recommendations and corrections as a result of regulatory exams.
- Develop knowledge of and ensure compliance through job function and responsibilities relating to various federal regulations including Bank Secrecy/Anti-Money Laundering Act, Americans with Disabilities Act, Reg E, Right to Financial Privacy Act, Gramm-Leach-Bliley Act.
- Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Significant relevant work experience
- Significant knowledge of industry processes, procedures and workflows.
- Analytical skills to determine areas in need of improvement and the ability to find creative solutions while consider all aspects, departments and individuals affected.
- Ability to recognize and focus on critical issues
- Ability to travel
- Ability to operate a personal computer and relevant software
- Superior knowledge of computer systems and changing technology
- Strong communication skills with a demonstrated ability to create processes and procedures and to lead a project and communicate results as well as carry out new policies and procedures.
Our Locations
Fort Pierre
Main Office
1204 Yellowstone Street
PO Box 790
Ft. Pierre, SD 57532
Toll Free: 1-877-200-0079
Phone: 605-223-2337
Fax: 605-223-2304
Presho
Branch
211 Main Street
PO Box 190
Presho, SD 57568
Toll Free: 1-800-590-2265
Phone: 605-895-2595
Fax: 605-895-2228
Draper
Branch
100 Main Street
PO Box 158
Draper, SD 57531
Toll Free: 1-800-593-2265
Phone: 605-669-2401
Fax: 605-669-2770
White River
Branch
425 N Main Street
PO Box 288
White River, SD 57579
Phone: 605-259-3500
Fax: 605-259-3503